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“Residential” provided 328,037 services to citizens through official channels during the first half of 2024.

The Kuwait Public Authority for Housing Welfare announced that it provided 328,037 services to citizens through electronic channels and citizen service reception centers during the first half of the current year.

"السكنية" قدمت 328037 خدمة للمواطنين عبر القنوات الرسمية خلال النصف الأول من 2024

The Deputy Director General for Public Relations and Development Affairs, the official spokesman for the Corporation, Omar Al-Ruwaih, said in a press statement today, Thursday, that the percentage of citizens’ interest in using the electronic services provided by the Corporation through its channels, whether through the unified government application (Sahl), the (Chatbot) service, and the website, reached 8.93. percent during the first six months of 2024.


Al-Ruwaih added that the institution received 152,838 transactions through the government application (Sahl), which were reviewed by specialized employees, representing 46.5 percent of the total transactions during the first half.


He pointed to the success of the chatbot service provided by the Foundation via the WhatsApp application, through which 154,906 services were provided during the first six months of the current year, whether by responding to citizens’ inquiries or providing services available through the application.


He stated that the Citizen Service Department employees answered 14,193 inquiries during the same period via the telephone service, in addition to providing 5,947 services through reception centers and external centers, and 153 other services via the website.

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